Track 04

What I
Do

Three lanes, one way of working: learn the system, plan it out, build it, and test it until it holds up.

Customer & tech support

For teams that need someone patient with people and comfortable with technology.

Calm, clear communicationYears of helping the public in busy, high-pressure settings, including a 9,500-seat concert venue.
TroubleshootingSoftware setup, configuration, integrations, and multi-monitor Windows rigs.
Onboarding usersBrought my own app's first beta testers on board and supported them directly.
Help docsWritten guides and test scenarios people can actually follow.

For AI and software teams that need careful testers and sharp evaluators.

Prompt writingSystem prompts and structured assistants for several different domains.
Output evaluationComparing model answers, spotting hallucinations and reasoning errors.
Test designUser-acceptance scenarios, edge cases, and clear, reproducible bug reports.
Real product experienceShipped an AI app and QA'd it against known real-world cases.

For brands that want one person who can make the whole post, not just part of it.

Brand identityNames, logos, colors, and a consistent look across every channel.
Graphics, photo & videoDesigned, shot, and edited in Adobe Creative Suite and CapCut.
Original audioMusic and sound design in Ableton Live, so nothing needs licensing.
Live & communityLive-stream production in OBS and real-time audience interaction.

How I work

The same process I used to run a studio and launch an app.

Step 1

Figure out how the tools, people, and goals fit together before touching anything.

Step 2

Write down what done looks like, so there are no surprises later.

Step 3

Do the work, using AI tools where they save time and checking their output.

Step 4

Check it against real cases, fix what breaks, and repeat until it holds up.